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- Ad Blockers and GoBoost
- Adding Users in GoBoost
- Common Sign Up Issues
- Contacts at GoBoost
- Create An Account In GoBoost
- Forgot My Password
- GoBoost Spam Fighting
- GoBoost and Your Browser
- How To Log Into My Account
- How to Be More Successful Online
- How to Upgrade/Downgrade Products
- Inviting a Company to Join GoBoost
- Lead Opportunities From Your Website
- Managing Your Boosted Services
- Requesting GMB (Google My Business) Ownership
- Roles And Associated Permissions
- Service Areas
- Stay Informed with Notifications
- Updating User Emails
- What To Expect From GoBoost
- Why Are You Contacting Help Desk?
Coaching - Responding to Negative Reviews
If You’ve Received a Negative Review (3 Stars and Below), Here’s What To Do:
- Apologize and address the problems the person pointed out specifically in your review:-Make sure you have a professional tone in your response. DO NOT write an angry response
- Do not try to get this review removed by the directory or the person. It is nearly impossible and frowned upon. If you think this is a fake review, you can report it to the directory
- Explain what you are doing in your response to improve the issue, to the person, or future people that may see the review
- Be sure to thank them for leaving feedback so you can rectify the issue if merited (3 star reviews, and sometimes 4 star reviews as well depending on the context)
- Get out there and get more good reviews for your company so that you can bury this bad review and raise your overall review rating!
Recommended Responses:
- "We would like to extend to you our apologies regarding the recent issues with your system. We have a high standard of quality for every piece of equipment we sell and install. We would greatly appreciate the opportunity to discuss with you further. If you are willing to, please call us."
- "I'm sorry to hear about your bad experience. We're normally known for our exceptional attention to detail and customer service, and we regret that we missed the mark here. Please give us a call and we’ll make this right."
- "We apologize for your experience. Please contact us at your earliest convenience so that we can understand your concerns better, correct these issues for you, and earn back your business."
- "Thank you for your feedback. We would love to get more information about the situation and see if there's anything we can improve on for this or your next experience with us - could you please give us a call?"
- "We appreciate your feedback! We will bring it up with our team and push ourselves to be better. Thank you for your business and have a great day!"
Pro Tip: Don’t just respond to negative comments, let your positive reviewers know that you appreciate their feedback too!
Examples:
- "We take pride in providing outstanding service to every customer we come into contact with. We are happy to hear that your experience with us was positive, thanks for leaving the wonderful review! Look forward to seeing you next time!"
- "Thank you for leaving this great feedback. If you have any friends looking for HVAC service please send them our way - we’ll take great care of them."
For additional support, feel free to email us at support@goboost.com, call us at +1 (833) 700-5001 or click on the live chat button in the upper right hand corner when logged in.